Yes, While renting luxury vehicles, you have the option to customize the notes section for your chauffeur according to your preferences. Alternatively, you may leave specific instructions for the chauffeur to personalize your journey as per your requirements, ensuring a tailored and seamless experience throughout your ride.
chauffeurs are required to follow local regulations and recommendations regarding vaccinations and the use of masks. They have also changed several parts of the typical ride experience.
For example, chauffeurs are required to disinfect the vehicle after every ride, and avoid shaking hands with guests.
Chauffeurs can also provide guests with a mask upon request in case they would like to wear one, and they offer hand sanitizer. They also removed newspapers, magazines and other non-single use items from seatbacks.
We also ask all guests who are showing any symptoms or have tested positive to not book a Privateluxurylimousine ride until you receive a doctor’s permission to travel.
As we collaborate with iyzico, a trusted and secure payment platform, your payment will be processed efficiently and securely. Once the transaction is successfully completed, an invoice detailing your payment will be promptly sent to you. This ensures a seamless and transparent payment experience, providing you with the confidence and assurance that your financial transactions are handled with the utmost care.
In cases where you believe a payment has been charged twice, we will promptly investigate the matter by coordinating with the relevant banks. If it is confirmed that a duplicate transaction has occurred, we will work closely with the bank to resolve the issue and ensure a full refund is processed back to you in a timely manner. Your satisfaction and trust are our top priorities, and we are committed to addressing any concerns swiftly and professionally.
Rates are determined by the distance/duration (depending on whether it’s a one-way ride or a booking by the hour). All our rates include any tolls, parking fees, baggage fees, additional guest fees, fares, taxes, and any other associated charges.
Reservations can only be made if the trip occurs more than one month before the credit card's expiration date. For example, if a card's expiration date is in April, only trips occurring before March 31 can be reserved. If it's no longer possible to make a reservation with your credit card, you will see an error message stating, "The provided credit card has expired or is about to expire.
No, tips and gratuities are included in our prices, along with all applicable taxes, tolls, and fees. However, you are welcome to provide a tip at your discretion if you feel it is appropriate. If your chauffeur requests any form of additional payment or advertises alternative services, please inform us by providing feedback after your journey.
Your card information is securely protected through iyzico's advanced payment system. The payment is processed only after your journey is successfully completed, ensuring a safe and seamless transaction experience for our customers.
